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Privacy ­Policy

This Privacy Policy describes how True Bliss Store (Pvt) Limited uses and discloses the Personal Information you provide to us or that we collect when you use our websites, mobile application, software, platforms, and services (“Services”). Before using the Services or otherwise providing Personal Information to us, please review this Privacy Policy.

 

Certain True Bliss Store Services may use a different privacy policy to provide notice to you about how we use and disclose the Personal Information we collect in the context of that service. To the extent that we post or reference a different privacy policy, that different privacy policy, not this Privacy Policy, will apply to your Personal Information collected in the context of that Service. We do not collect any data relevant to the services provided.

  1. Why do we need your information and access permissions?

 

True Bliss Store uses your personal information to provide the relevant information to our service providers and provide you with the best possible services. We also require camera usage and access device storage with your permission if you want to upload documents and images as per the requirements of completing the True Bliss Store business self-sign-up and onboarding process. We also require access to device storage to bulk upload your order and customer details.

  1. What Personal data we collect?
  2.  

The relevant personal data we collect when you visit our site or use our app and services are, not limited to but include the following:

  1. Registration and use information
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When you are registering to use our App and services by establishing an Account with True Bliss Store

, we will collect Personal Data provided as necessary to offer and fulfil the Services you have requested. Depending on the Services you choose, we may require you to provide us with your name, address, mobile number, email address and identification information to establish an Account. We may require you to provide us with additional Personal Data depending on the services selected.

  1. Transaction and experience information
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When you use our App and Services or access our Sites, for example, to receive money, to process & make payments, we collect information on the transaction, as well as other indirect information associated with the transaction such as amount or requested, amount received for products or services, merchant information, product information, including information about any funding instruments used to complete the transaction, Device Information, Technical Usage Data, and Geolocation Information may also be included.

  1. Participant Personal Data
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When you use our App & Services or access our portal, we collect Personal Data you provide us about the other personnel associated with the transactions as following:

  1. Send Bills
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When you send bills or upload your bills, we collect Personal Data such as name, address, telephone number, and financial account information about the participant who is receiving bills from you or sending money to you. The extent of Personal Data required about a participant may vary depending on the Services you are using to send or request money and the requirements of our service providers.

  1. Request customer to pay a bill.
  2.  

If you use our services to send and request a customer to pay a bill, we collect Personal Data from you about the account holder such as name, postal address, mobile number, email address, and other relevant details of the bill that you intend to request to be paid.

  1. Personal data that you choose to provide us to obtain additional Services or specific online Services.

 

  1. Personal Data about you from third-party sources
  2.  

We obtain information from third-party sources such as Government data, data providers, and credit bureaus, where permitted by law.

  1. Other information we collected related to your use of our portal or app services.
  2.  

We may collect additional information from or about you when you communicate with us, contact our customer support teams, or respond to a survey. This includes information provided at the time of registration, your preferences and use of third-party apps/services.

  1. Non-Account holders
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If you use our Services without creating or logging into an account, we’ll still collect some personal data, which may include your payment information, device information, and location to meet transaction processing requirements. When you use our Services without creating or logging into an account, we will use this information to process transactions, prevent fraud and comply with the law. We may connect this information with your account if you have one or if you create an account later.

  1. Personal, Banking and Business documents for onboarding
  2.  

We require access to your gallery, camera, and files to make sure that your required documents for onboarding are uploaded using each available method for your convenience. Camera access permission also allows us to ask you for photographs to verify that it is you who is making the account as well as easily scan the documents in case you have physical copy of a document only. Files access is required to assure that saved documents can also be uploaded. This allows for quicker onboarding and verification and a more secure business experience.

  1. How We Collect and Use Your Personal Information
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“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, mobile number, and broader categories of information such as your professional, educational or health information, commercial information, and internet activity.

During our business and in providing our Services to you, we may collect Personal Information directly from you and automatically through our use of cookies and other data collection technologies. We may also collect your Personal Information from third-party sources, such as our business partners, affiliates, and social media platforms (if you interact with us through your social media account). We will treat Personal Information collected from third-party sources in accordance with this Privacy Policy, but we are not responsible for the accuracy of information provided by third parties or for their policies or practices.

 

The categories of Personal Information we collect from you depend on your interactions with us. For example, we may collect:

 

 

  • Identifiers and contact information, such as your name, email address, mailing address, phone numbers, government issues IDs (such as CNIC), IP addresses, and unique identifiers such as your usernames and passwords. We collect this information directly from you and from third-party sources for the purpose of creating and managing your True Bliss Store account (“Account”), for communicating with you, verifying your identity, and providing our Services to you.

 

  • Professional and employment-related information, such as your business name, your NTN-number, your company details, Payments and due date information, and other information related to your business. We collect this information directly from you for the purpose of administering your Account and providing you with our Services, including facilitating your use of our payment services.

 

  • Transactional information, such as credit or debit card numbers and tax IDs. We collect this information directly from you to process your payments for your orders. No card details are shared with the business.

 

  • Internet and other electronic network activity information, such as your browsing history, search history, and your interactions with our Services and advertisements. We collect this information through our cookies and other tracking technologies to conduct business analytics to improve our business functionality and Services to you. Please review the “Tracking Technologies and Cookies” section below to learn more about our use of cookies and tracking technologies.

 

  • Commercial information, such as products and services you have purchased from us. We collect this information to maintain customer records, identify trends in our customer relationships, and conduct business analytics.

 

  • Profile information and inferences, such as information about your preferences and characteristics. We collect profile information by drawing inferences from the above categories of Personal Information to understand your preferences and tailor our services and communications to you.

 

  • When you use the Services’ interactive tools and services, such as searching for Orders, use of methods to send bills and the use of methods by customers to pay your bills.

 

  • When you voluntarily provide information in free-form text boxes through the Services and through responses to surveys, questionnaires and the like.

 

  • If you download our mobile application, we may receive information about your location and mobile device.

 

  • When you use the “Contact Us” function on the Site, send us an email or otherwise contact us.